The most asked questions you find below. If you have any other questions, don’t hesitate to contact us.
When can I expect my order?
-In the Netherlands you can expect your order within 2-5 office days.
- For other European countries it can take up to 6 office days.
-Shipping outside Europe can take 6 days or more to reach you.
-You will receive an e-mail with track and trace number to follow your order
When a product is out of stock, will it be restocked?
-When we can, we will restock the product.
-Check our online boutique frequently and subscribe to our newsletter to be up to date about any restock, sale and promotions.
How can I change an item?
-You can change an item within 14 days after you received your item.
-We will send you the new item as soon as we received the returned item.
-Shipping costs are at your own expense.
What if I received a wrong product item?
-In case of an incorrect delivery, please contact our sales team immediately at firstname.lastname@example.org and we will assist you with the return process.
Which items are non – returnable?
-Items that are used, washed, damaged, or smell (perfume, food, cigarette etc.) or without packaging and tags on them are non-returnable.
-Also items in Sale are not returnable.
How do I get my refund?
-When the item has reached us in perfect condition you will get your refund back. How depends on the way you paid for your item.
-Ideal payment, the purchase price will be refunded to the back account from which the item was paid. This cannot be changed.
How do I return my purchase?
-Items can be returned to us within 14 days after receiving your package. The return has to be made known via e-mail to email@example.com with name and ordernumber. Ensure all items are unused, unwashed, undamaged, with tags attached to the item and in originally packaging.
-We can only accept return shipment by package service. The return can be send to: Ferganza, Kinkerstraat 237, 1053 EP AMSTERDAM THE NETHERLANDS.
-When we have received the return package we will send you an e-mail to confirm your return. When you did not receive this mail, please send us an e-mail at firstname.lastname@example.org
-Send us the track and trace number at email@example.com
-Cost for shipment is at your own expense
How do I wash my clothing item?
-Always follow your washing instruction label, sewed inside the item.
-Dry cleaning is for your own risk.
How can I track my order?
-When the payment of your order comes trough and after us sending the package to you, you will receive a track and trace number.
-You can follow your order at https://www.postnl.nl/ontvangen/post-ontvangen/track en-trace/
-With returns you get a track and trace number. Please safe this number and your receipt from the post office.
How can I contact Ferganza?
-You can send an email to firstname.lastname@example.org